The Working Process of 108 Ambulance Services in India

Ambulance services in India have been functional since the 2000’s. More often than not however, emergency healthcare has been in debates for the wrong reasons. As of 2014, 22 million people in Delhi had a mere 152 state-run ambulances. The government has, through Public Private Partnerships and other means, tried to improve various aspects to the existing situation. The lack of frequency, dearth of trained medical practitioners on board and inadequate equipment has seen a steady improvement from over a decade. Since 2005, Ziqitza has strived to make 108 Ambulance services in India synonymous with efficient emergency medicine. Till date, Ziqitza operates with over 1200 ambulances in various parts of the country. Its training programmes that are used to maintain an on board crew, is certified by LIHS. Calls are free of cost as well, for all the regions in the country where 108 services are available.

108 Ambulance Services in India is the most professional ambulance service in the country. Due to its prompt and highly recommended service, 108 successfully delivers emergency medical solutions to around 17 states. The processes and work pattern of 108 Ambulance service in India is known for its quick and professional delivery. These are the steps that Ziqitza’s Professional Ambulance services follows in order to continually provide commendable delivery in the field of emergency healthcare: 

1)Once the patient or any member in close proximity to the patient (in case of emergency situations or otherwise) gives a call to 108, he/she is welcomed by a call taker. The call taker will take quick information and forward the call to the Dispatcher. 

2)The Dispatcher will then note details regarding the location, the kind of emergency and number of people requiring immediate medical attention. The dispatcher then uses GPS technology to locate the nearest ambulance to the patient. The dispatcher will also have a doctor on call to ensure the ambulance with necessary equipment is provided. If and when needed, the dispatcher contacts the Police Station in order to ensure a fast process of documentation required for treatment of the patient. 

3)Ziqitza’s professional ambulance services ensure the speedy process in order to deliver the services that are promised. The ambulance, along with necessary equipment and required medical staff arrives at the mentioned location, in order to serve the patient in need. 

The ambulance is equipped with emergency facilities such as Advance Life Support (ALS), cardiac monitors, oxygen cylinders and other life saving apparatus. The service also includes fully trained staff on board. This ensures that the medical care is provided immediately to the critical state of patient. This service is in partnership with the National Health Mission (NHM) and is completely free of cost, despite its efficacy in transport as well as equipment and medicinal services. The picture below may give a clear idea about the call handling process that goes behind 108. 

This short working process of a 108 call has served millions of patients all over the country, so far. If you find any person in need of emergency medical care, do not hesitate. Without wasting a moment, take charge and dial 108. All necessary medical attention will be taken care of, by us. Every other moment, people die in the country due to lack of emergency medical attention. Be part of the movement and save a life.